Terms & Conditions
These Booking Terms & Conditions are designed to ensure safety, clarity, fairness to all.
parties and to ensure your experience is the very best we can provide. By booking any activity or event with c2c-Outdoors Ltd you agree as an Organisation, Participant, Parent or
Leader to these terms and conditions.
If booking an activity or event for a group of known individuals, you agree as an Organisation, Participant, Parent or Leader to ensure all parties receive a copy of these Terms & Conditions and agree to these Terms & Conditions on behalf of those under 18 years of age.
If booking an activity as part of a larger function for unknown individuals (ie a public event),
you agree to these terms and conditions on the basis that individuals at the function will be
informed of risks of participation at the point of admission to the activity.
1.Booking & Payments
Booking and paying (in full or deposit) for an activity puts you in contract with us and you
are agreeing to all the terms and conditions outlined in this document.
We reserve the right to refuse a booking, or to make changes to advertised prices until the
point of payment for your activity. If this occurs, we will notify you and if you are not
satisfied no payment will be required and the booking will not be confirmed, any reserved
activity date will be cancelled.
For pre-planned and advertised activities full payment is due at the point of booking. For a
bespoke activity full payment is due no less than 8 weeks prior to commencement of your
activity or within the pre agreed timeframe set out within the enquiry stage. For activities due
within 8 weeks of your activity start date full payment is required in all circumstances.
If you do not pay your balance within the above time scales, you may incur further charges in
accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Payments can
be made by BACS, Cheque and Credit/Debit Card. You booking/payment will be deemed
‘Paid’ at the point in that the funds are cleared within our account, it is therefore advisable to
make your payment with enough time for the funds to clear the banking system.
2.Cancellation / Changes by you
Please be aware that should you, for any reason, wish to change the details of your booking,
there may be an increased fee, depending on the circumstances of the change. If you are
happy with the amendments and the increased fee, the fee will be payable in line with the
terms above.
Should the change reflect a reduced cost, refunds or partial refunds shall only be considered at our discretion.
Should you wish to cancel the booking or make a significant change which greatly reduces
the package you have booked, the following cancellation schedule will be used.
• Cancellation more than 8 weeks prior to the start date
o The full deposit (or 20% of the total cost) will be retained
• Between 6 & 8 weeks prior to the start date
o 50% of the total cost will be retained and any unpaid balances will still be required.
• Less than 6 weeks of the start date or during the event
o 100% of the cost will be retained and any unpaid balances will still be required.
• Please note the above cancellation policy, may be superseded for some individual &
specific events. In this case bookings may become strictly ‘none refundable & none
transferable’, in this instance this will be made clear prior to booking and making
payment.
When making your booking, you agree to meet at a designated venue at a specified time.
Failure to attend at the correct location or time, may result in your activity being missed and
will be treated as a cancelation and be bound by the cancelation terms above.
We understand unforeseen circumstances arise at times, so please contact us as soon as
possible as refunds or re-booking is at our discretion and may not be offered.
3.Cancellation / Changes by us
A) Should we make changes or a cancellation due to our inability to provide resources or
staff, or when cancellation by other parties on your course / activity makes continuation
unviable or impractical, we will inform you as soon as possible with suggested alternatives.
Should these not be satisfactory or suitable for you, we will refund the full cost of your
booking within 14 days. We shall not be held liable for additional costs associated with your
booking, including but not limited to transport, parking, and accommodation (see clause 5,
insurance).
B) We will always strive to provide you with the activity/venue/itinerary stated on your
booking, however, the very nature of the outdoor environment means that the weather and
other unforeseen circumstances can, on occasion, render this impossible.
Examples of possible hindrances may include (but not limited too); water levels, snow, wind,
landslides, road /river blockage etc. If such circumstances force a change or cancelation to
your event, it will be based on ensuring your safety and providing you with a quality outdoor
experience. We will inform you as soon as we have made an assessment that such a change is necessary, so that we can attempt to arrange alternative dates/activities/venues /itineraries for
your day/event/course that will be suitable for the whole group. Where an alternative is not
possible, or you decline the alternative, refunds are not provided (see clause 5, insurance).
C) If the agreed time or venue needs to be amended by us due to factors outside of our
control (as described above), you agree to make every effort possible to adhere to the new
conditions. If you are unable to attend at the amended time/venue, please discuss this with us
as a matter of urgency, as no attendance will be deemed a cancellation on your part and be
bound by the cancelation conditions above.
D) If, due to unforeseen circumstances, we are unable to fulfil our contract with you, you will
not be due compensation or a refund. This relates to extremely unusual or unforeseeable
circumstances beyond our control which generally affect us all. These can include, for
example, war, riot, industrial dispute, terrorist activity and its consequences, natural or
nuclear disaster, fire, extreme weather conditions (which make normal operations impossible
to continue or dangerous). Events like these should be covered by your personal insurance
(see point 5, insurance) or deemed to be an acceptable loss under the circumstances.
4. Risk
By making a booking for an activity (“the Activity”) with c2c-Outsoors LTD (“c2c-
Outdoors”), you, the Organisation, Participant, Parent or Leader, confirm that you understand
and accept that:
1. You are required to follow all instructions from c2c-Outdoors, its instructors,
employees, or agents. You understand that if you fail to comply with these
instructions, c2c-Outdoors Ltd reserves the right to suspend your involvement in the
Activity and that you shall not be entitled to any refund of any amounts paid to c2c-
Outdoors Ltd for participating in the Activity or any other costs incurred by you as a
result of your having to leave the Activity.
2. The decision of the instructor is final and binding, including any decisions made by
the instructor to change the itinerary at short notice or suspend yourself or a member
of your party from the Activity and you will respect and comply with any such
decision.
3. You have provided accurate information to c2c-Outdoors Ltd about your experience
and ability (and that of your group), and you confirm that you are a competent enough
to participate in my chosen Activity. 4. 5. 6. 7. 8. 9. You (and your group) are adequately fit and physically capable to undertake the
Activity you have chosen and have no medical condition which would affect your
participation (Please see clause 7, for more details).
You are solely responsible for your possessions and agree that c2c-Outdoors Ltd
accepts no liability for any damage to or loss of your property whilst taking part in the
Activity (except where such loss or damage was a result of c2c-Outdoors Ltd
negligence).
You will either provide emergency contact details to c2c-Outdoors Ltd in advance of
your event, or in the case of a larger group bookings you will have access to this
information on the day of your event, prior to the commencement of the activity and
available at any point during the event.
In cases of an emergency, you authorise c2c-Outdoors Ltd, their instructors,
employees or agents as applicable, to arrange any necessary medical treatments and to
sign any required form of consent on your behalf. You accept that you are responsible
for reimbursing c2c-Outdoors Ltd for any additional expense they incur on your
behalf relating to my medical treatment or repatriation due to my injury, illness or
other medical condition.
There are certain risks and dangers inherent in taking part in the Activity, and that by
the very nature of the activities you will be exposed to an element of personal risk
over and above those associated with conventional non-adventure activities. These
include the risk of personal injury and death to yourself and loss of or damage to your
property. You also expressly understand that you are hold a duty to mitigate any risks
to yourself as far as is practicable, by taking all reasonable steps to ensure your own
safety whilst participating in the Activity. Except as stated in paragraph 10 below, you
accept full responsibility for these risks and you agree that c2c-Outdoors Ltd, its
employees and agents are released from any liability resulting from my injury or
death or any loss of or damage to you property suffered during the Activity.
You will indemnify c2c-Outdoors Ltd for all losses suffered as a result of your
behaviour, negligence or failure to comply with the terms of this Acknowledgement
Form, Terms & Conditions or otherwise.
10. c2c-Outdoors Ltd does not exclude or limit its liability for any liability which cannot
be excluded or limited under applicable law including liability for fraud or
misrepresentation or for any death or personal injury suffered during the Activity
which is caused by c2c-Outdoors Ltd negligence.
11. The laws of England and Wales are applicable to this Acknowledgement Form, and
you expressly submit to the sole jurisdiction of the Courts of England and Wales.
5.Insurance
Although we have full public liability insurance, you should arrange adequate personal
insurance cover for your activities and courses. You should note that many travel insurance
policies exclude cover for certain sporting activities, so you should carefully check the terms
of any proposed insurance policy to ensure that it meets your requirements.
It is also recommended that any losses that may occur outside of our product or service due to
cancelation of an event or activity such as transport and accommodation be insured or
deemed to be an acceptable loss under the circumstances, as no liability will be held by us for
your expenses outside of the product or service you have purchased from us.
6.Liability
In the absence of any negligence or other breach of duty by c2c-Outdoors Ltd or our
employees and agents, you will be responsible for any loss, theft, injury or damage to
yourself, your own vehicles (their contents fittings or accessories) and all personal
possessions. In the event of a breach of this contract by c2c-Outdoors Ltd, we shall not be
liable for any loss, damage cost or expense arising out of the breach which was not
reasonably foreseeable at the date the contract is made, except in respect of death or personal
injury resulting from any act or omission on our part. We will only be liable for loss or
damage caused by the proven negligence or default of the company or its employees in
performing their obligations under this agreement.
7.Health and Safety
It is your responsibility when booking to ensure that you and members of your group are of
appropriate health and fitness to participate fully with the activity and in the environment
associated with your booking.
For your safety and enjoyment, you must inform us prior to the activity of any medical
condition / illness / disability (including medication which may affect performance) of every
member of your group, so we can discuss your needs and make appropriate arrangements.
All participants should inform their instructor immediately upon feeling unwell in anyway
during the activity, they then must adhere to the instructions, guidance and decisions of our
instructors as they have specialist knowledge & skills and are committed to keeping you safe.
Alcohol, illicit drugs or other substances that affect your physical or mental capacity is not
permitted prior or during activities, this includes effects that continue into subsequent days.
All participants must show respect to equipment / vehicles / buildings / other clients /
neighbours / staff. Abuse or causing distress to others may also lead to exclusion from
activities / courses without refund. Loss or damage due to negligence by yourself will result
in repair or full replacement costs.
8. Smoking/Vaping Policy
Smoking or Vaping will only be permitted within the governance of the law and you agree to
take home with you any paraphernalia and waste (cigarette buds/wrappers/containers etc).
Smoking and Vaping will be strictly prohibited whilst you (or any member of your group) are
in the company of our instructors, whilst in / around our kit / equipment or when doing so
would cause a hazard to the local environment.
9.Important Documents
The individual booking the activity must ensure that all participants (including parents and
guardians, for those under 18 years of age) have received copies of the booking conditions
and all activity information & safety points prior to the event. Each individual participant will
be bound by these terms.
Medical information, Group Details & Parent Consent Forms (where necessary) must be
completed and returned at least 48 hours before the commencement date of the chosen
activity, or at the time of booking if the activity is due imminently. Failure to complete and
return these forms on time may result in participants being excluded from an activity without
refund.
If booking an activity as part of a larger function for unknown individuals (ie a public event),
you agree to these terms and conditions on the basis that individuals at the function will be
informed of risks of participation at the point of admission to the activity and that the above
information may not be collected.
10.Visitors of clients
Please note that only paying clients have access to our equipment and services, and whilst it
is acceptable for you to have participants along, we will not accept non-paying visitors to take
part in the activity and will not take any responsibility / liability for those individuals.
Your visitors will not in any way or form distract or disrupt your activity, them doing so may
result in a diminished or cancelled activity, under these circumstances no compensation will
be considered.
11.Use of equipment
When using any of our equipment, whether supplied, borrowed or hired, you are making a
personal judgement that you have the necessary health, skills and experience to use this
equipment safely in the environment / venue that you agree to use it in. We will not be held
liable for any personal injury or incident that may occur due to your choices whilst the
equipment is in your possession, excluding any situation where c2c-Outdoors Ltd is deemed negligent.
Hired (or loaned) equipment is only to transported by c2c-Outdoors Ltd or by the named hirer
on the booking and must only be used for its intended purpose at the agreed location(s).
A hire agreement encompasses all of the details contained within this document.
You are liable for any damage sustained outside of normal use, loss or theft of the equipment
while it is in your possession. Any damage / loss / theft will result in a charge for the full
amount of the repair or replacement and payable of this amount will be received within 7
days.
12.Service and feedback
We want you to enjoy your experience in the outdoors to its fullest, if you are dissatisfied
with any aspect of the product or service provided by c2c-Outdoors Ltd, please inform us as
soon as possible and we will take appropriate action.
Your feedback is most welcome, and we especially enjoy hearing all about your positive
experiences.
Feedback, reviews, complaints and general comments can be sent to:
phil@c2c-outdoors.co.uk
13.Photographs, marketing & social media
Photographs and videos may be taken by c2c-Outdoors Ltd staff during your activity for
Coaching & Educational purposes and may also later be used for marketing purposes. A
selection of these photographs and videos may also be uploaded to our website / social media
sites.
If for any reason at all you would prefer to avoid having your photographs / videos taken or
displayed on our marketing / website / social media, please advise us accordingly.
All photographs and videos taken will be available to you at your request but will remain
indefinitely the property of c2c-outdoors Ltd and will therefore be subject to copy-write law.
